Customer Service Representative

1 month ago


Belfast, United Kingdom Lloyds Banking Group Full time
About the Role

Are you passionate about delivering exceptional customer experiences? We're seeking a talented Customer Service Advisor to join our team at Lloyds Banking Group.

Key Responsibilities
  • Take inbound customer calls and provide support via social media, web-chat, and remote advice video calls.
  • Show empathy and understanding to customers, and provide solutions to their queries.
  • Develop a strong knowledge of our banking products and services to provide expert advice.
  • Work collaboratively with colleagues to achieve team goals and support a culture of inclusivity.
  • Participate in our comprehensive 4-week training programme to develop your skills and knowledge.
What We Offer
  • A competitive salary and generous pension contribution.
  • An annual performance-related bonus and share schemes.
  • A range of wellbeing initiatives and generous parental leave policies.
  • The opportunity to work for a values-led organisation committed to diversity and inclusion.
  • A dynamic and supportive team environment with opportunities for career growth and development.

We're committed to creating a workplace where everyone feels valued, respected, and supported. If you're passionate about delivering exceptional customer experiences and want to join a team that's making a real difference, we'd love to hear from you.



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