Supply Chain Operations Director

13 hours ago


Swindon, Swindon, United Kingdom Thames Water Full time
Job Description

We are seeking a seasoned professional to drive operational excellence in our Bill to Cash operations as a Senior Supply Manager. This pivotal leadership role will focus on delivering outstanding results by fostering innovation, ensuring seamless customer interactions, and leading high-performing teams.

This exciting opportunity is part of our ongoing mission to improve the customer experience at Thames Water. As a Senior Supply Manager, you will be responsible for driving performance, fostering strong partnerships with key suppliers, and implementing strategies that deliver measurable improvements.

  • Key Responsibilities:
  • Ongoing Performance: Continuously monitor and analyse performance metrics to ensure revenue and cash targets are consistently met.
  • Forecasting & Insights: Collaborate with finance to analyse, model, and forecast billing, revenue, and cash flow outcomes.
  • Skip-Level Management: Build and nurture positive relationships with third-party suppliers, enhancing billing and recovery processes.
  • KPI Mastery: Develop and manage KPIs related to risk appetite, affordability, repayment insights, and overall portfolio performance.

Requirements

  • Expertise in Bill-to-Cash Journeys: A deep understanding of end-to-end bill-to-cash processes, with a focus on optimizing performance and outcomes.
  • Analytical Expertise: Skilled in modelling, interpreting, and forecasting billing, revenue, and cash flows, with a collaborative approach working alongside finance teams.
  • Success in Partner Management: Experience in effectively performance-managing external collections partners, ensuring excellent results and outcomes.
  • Record of Driving Performance: A demonstrated ability to lead and implement strategies that consistently deliver measurable performance improvements.
  • Target-Focused Leadership: A hands-on approach to setting, managing, and surpassing challenging collections targets.
  • Skip-Level Management Expertise: Proficient in overseeing and coordinating the performance of multiple suppliers to ensure smooth, efficient operations.
  • Coaching Capabilities: Extensive knowledge and experience in coaching teams to build high performance, motivation, and engagement.
  • Leadership and Stakeholder Engagement: Strong leadership abilities and the ability to engage and influence stakeholders at all levels to align with organizational goals.
  • Persuasive Communicator: A natural ability to communicate with clarity, empathy, and influence, driving alignment and collaborative relationships.
  • Financial Acumen: Experienced in managing budgets, forecasting, and ensuring financial targets are met with a keen eye on performance.
  • P&L Accountability: Solid experience in managing profit and loss, with a focus on maximizing value and minimising potential risks.

Benefits Package

  • Estimated Salary: £54,000 to £60,000 per annum
  • Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
  • Car Allowance
  • Annual Bonus
  • Private Medical Health Care
  • Access to benefits for maintaining physical and mental health, financial security, and overall wellbeing.


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