Guest Service Manager

2 weeks ago


Lowestoft, Suffolk, United Kingdom Awaze Vacation Rentals Ltd Full time
About the Job
Awaze Vacation Rentals Ltd is seeking a skilled and experienced Contact Centre Operations Specialist to join our team. As a key member of our contact centre operations team, you will play a vital role in ensuring that our customers receive exceptional service and support.

This is a dynamic and challenging role that requires a high level of organisational skill, attention to detail, and the ability to work well under pressure. You will be responsible for managing the day-to-day flow of operations, assisting the team as needed to achieve performance standards and meet key performance indicators (KPIs).

You will also be expected to monitor the consistency of service quality and take ownership of situations as they arise, ensuring prompt and appropriate action is taken. The ideal candidate will have excellent communication and interpersonal skills, and be able to thrive in a fast-paced and dynamic environment. The salary for this role is estimated to be around £30,000 - £40,000 per annum, depending on experience.
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