Telephony Customer Care Specialist
6 days ago
This role involves providing exceptional customer service and supporting the promotion of DVSA's digital services. You will be working in a fast-paced environment and must be able to handle challenging enquiries while maintaining a high level of professionalism.
Main responsibilities include:
- Handling inbound customer contact
- Delivering a consistent and productive service
- Supporting the promotion of DVSA's digital services
- Utilising information resources to support customer service
- Keeping up to date with current procedures and practices
- Working effectively as part of a team
- Promoting and respecting team working ethics
- Executing own responsibilities effectively
To be successful in this role, you will require:
- Good written and communication skills
- Ability to handle challenging enquiries
- Basic computer literacy skills
- Prioritise workloads to aid productivity
- Be willing to work flexibly around the needs of DVSA
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