Telephony Customer Care Specialist

6 days ago


Swansea, City and County of Swansea, United Kingdom Brook Street Full time
Key Responsibilities

This role involves providing exceptional customer service and supporting the promotion of DVSA's digital services. You will be working in a fast-paced environment and must be able to handle challenging enquiries while maintaining a high level of professionalism.

Main responsibilities include:

  • Handling inbound customer contact
  • Delivering a consistent and productive service
  • Supporting the promotion of DVSA's digital services
  • Utilising information resources to support customer service
  • Keeping up to date with current procedures and practices
  • Working effectively as part of a team
  • Promoting and respecting team working ethics
  • Executing own responsibilities effectively
Requirements

To be successful in this role, you will require:

  • Good written and communication skills
  • Ability to handle challenging enquiries
  • Basic computer literacy skills
  • Prioritise workloads to aid productivity
  • Be willing to work flexibly around the needs of DVSA


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