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Store Operations Coordinator

2 months ago

Oxford, Oxfordshire, United Kingdom Insomnia Cookies LLC Full time

As a Store Manager in Training with Insomnia Cookies, you will play a key role in driving sales and customer satisfaction while supervising a team of cookie enthusiasts.

Store Manager in Training Perks & Responsibilities:

  • Competitive hourly pay rate: up to $17.00 per hour.
  • Eligibility for end-of-period store bonus.
  • Comprehensive benefits package available after 60 days of employment.
  • $25.00 monthly cellphone stipend.
  • 10 days of paid vacation and 2 paid Insomnia Personal Days of Wellness.
  • Job stability with a rapidly growing and reputable company.
  • Achievable growth and promotion opportunities.
  • A fun and exciting team environment.
  • Free cookies with every shift.

Key Responsibilities:

  • Manage as Manager-on-Duty during scheduled shifts when the Store Ops Manager is not present.
  • Supervise, train, and coach 2-5 team members engaged in cookie sales and customer deliveries.
  • Lead new hourly staff onboarding and initial training.
  • Conduct initial interviews for potential new hires in the manager's absence.
  • Support the Store Ops Manager with ordering, inventory control, and scheduling.
  • Hold staff accountable to Insomnia Cookies' standards.
  • Provide exceptional customer service and upselling opportunities.

Desired Skills & Experience:

  • At least 1 year of experience in a supervisory role within a restaurant or retail store.
  • Prior experience conducting in-person interviews of hourly support staff.
  • Prior Point of Sale (POS) systems experience.
  • Ability to utilize MS Office, Word, and our Applicant Tracking System.
  • Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week.
  • Must be 18 years of age or older and have legal eligibility for employment in the United States.

About Us:

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Today, our innovative bakery and delivery concept is a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night.

With an expanding footprint of over 290 stores globally and an experiential, 'sweet-easy' concept as our flagship in Philadelphia, Pa., Insomnia Cookies is revolutionizing the cookie game by truly Imagining What's Possible.