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Air Freight Operations Manager

2 months ago

Hayes, Greater London, United Kingdom DHL Global Forwarding Full time
Job Title: Air Freight Team Leader

About the Role:

We are seeking an experienced Air Freight Team Leader to join our team at DHL Global Forwarding. As a key member of our operations team, you will be responsible for leading a team of Air Freight Forwarding Agents and overseeing the end-to-end Air Freight operations.

Key Responsibilities:

  • Coordinate the movement of pharmaceutical and medical goods across various transport modes
  • Ensure compliance with customer SOPs, temperature requirements, UK GDP regulations, and Customs Compliance
  • Manage and build customer relationships
  • Liaise with carriers, handling agents, transport, warehouse teams, and overseas offices to resolve issues and ensure smooth shipment planning
  • Shipment management using Cargowise
  • Support team development, lead team briefings, and conduct staff training when required

Requirements:

  • Air Freight experience and knowledge of export operations are essential for this role
  • Experience in supervising or leading a team
  • Knowledge of HMRC procedures (CDS)
  • An understanding of shipping within the life-sciences/medical industry is desirable
  • A high attention to detail and accuracy
  • The ability to prioritize and manage workloads efficiently in a fast-paced office environment
  • Excellent customer relations skills

What We Offer:

  • A competitive annual salary
  • 25 days holiday plus bank holidays
  • Pension scheme - up to 8% employer contribution
  • Enhanced maternity/paternity/adoption leave
  • Support with self-development and career opportunities
  • Reward & Recognition awards
  • Charity and volunteering support through the DHL Foundation

About Us:

DHL Global Forwarding is a world-renowned company consistently recognized as a top employer with excellent career prospects. We offer a dynamic and supportive work environment that fosters growth and development.