Air Export Manager

2 weeks ago

Hayes, Greater London, United Kingdom Right Now Recruitment Full time

Right Now Group is seeking an experienced Air Export leader to drive growth and manage processes for a well-established global organisation based in Hayes. The successful candidate will be responsible for cultivating a culture of growth and engagement within their team, ensuring retention and expansion of key accounts, and overseeing compliance with Customs and regulatory requirements.

Key Responsibilities:

  • Implement Active Leadership practices to drive team growth and engagement.
  • Identify opportunities to add value for customers and ensure retention and expansion of key accounts.
  • Lead customer review sessions to pinpoint areas for improvement and collaborate on continuous improvement initiatives.
  • Build and sustain strong customer relationships internally and externally to secure business retention and explore growth opportunities.
  • Oversee seamless on-boarding and successful integration of new key accounts.
  • Represent the company in presentations for existing and potential clients, demonstrating value propositions and fostering partnerships.
  • Engage in industry forums as appropriate to represent and promote the organisation.
  • Ensure compliance with Customs and regulatory requirements, including CAA, and oversee accurate documentation and procedures.
  • Maximise gross profit by selecting optimal service options.
  • Coordinate with carriers and handling agents to resolve exceptions and discrepancies swiftly and effectively.
  • Manage and track Key Performance Indicators to ensure targets are met.

Key Skills:

  • Previous leadership experience within the freight forwarding industry.
  • Ability to lead from the front, driving continuous improvement.
  • Confident within Aviation Security.

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