Air Export Manager

1 week ago

Hayes, Greater London, United Kingdom Right Now Recruitment Full time

Right Now Group is seeking an experienced Air Export leader to drive growth and manage processes adhering to CAA regulations for a well-established global organisation based in Hayes.

Key Responsibilities:

  • Cultivate a culture of growth and engagement within your team by implementing Active Leadership practices.
  • Ensure the retention and expansion of key accounts in the region, identifying opportunities to add value for customers.
  • Lead customer review sessions, pinpointing areas for improvement and collaborating on continuous improvement initiatives that align with KPIs.
  • Build and sustain strong customer relationships internally and externally to secure business retention and explore growth opportunities.
  • Oversee seamless on-boarding and successful integration of new key accounts, benefiting both the customer and the company.
  • Represent the company in presentations for existing and potential clients, demonstrating value propositions and fostering partnerships.
  • Engage in industry forums as appropriate to represent and promote our organisation.
  • Oversee compliance with Customs and regulatory requirements, including CAA, ensuring all documentation is accurate and procedures are followed.
  • Maximise gross profit by selecting optimal service options.
  • Coordinate with carriers and handling agents to resolve exceptions and discrepancies swiftly and effectively.
  • Manage and track Key Performance Indicators, ensuring targets are met.
  • Actively contribute to the improvement program.
  • Facilitate weekly team briefings and ensure completion of all required training.

Key Skills:

  • Previous leadership experience within the freight forwarding industry.
  • Ability to lead from the front, driving continuous improvement.
  • Confident within Aviation Security.
  • Ability to complete Pre-employment checks, including a 5-year checkable employment/education history and DBS check.

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