Operations Coordinator
4 weeks ago
Operations Administrator Role
As a key member of the phs Group team, you will play a vital part in ensuring the smooth operation of our Operations Centre. Your skills and expertise will be essential in coordinating service routes, briefing and debriefing drivers, and enhancing delivery and customer service.
A Day in the Life
- Coordinate service routes and effectively brief and debrief drivers to optimize delivery and customer service.
- Provide exceptional customer service by responding to calls from service drivers, clients, and Head Office.
- Act as a liaison between Service Drivers and the Operations & Service Manager.
- Ensure work is distributed to available employees, completed in accordance with KPIs, and processed accurately within agreed time frames.
- Prepare data for and conduct briefing and debrief sessions for service drivers.
- Process completed routes and attendance in real-time.
- Identify opportunities for process improvements and communicate these to the Operations Centre Manager.
Requirements
- Excellent service delivery skills.
- Ability to build strong customer relationships and manage customer expectations.
- People management and development skills.
- Compliance with Health & Safety Regulations.
What We Offer
- A competitive salary of £24,000.
- No scheduled weekend working.
- 13 paydays per year.
- Ongoing career development opportunities.
- Discounts with retailers.
- A 24-hour wellbeing helpline.
- Pension.
- 30 days holiday entitlement inclusive of bank holidays.
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