Operations Coordinator

4 weeks ago


Tamworth, Staffordshire, United Kingdom phs Group Full time

Operations Coordinator

As an Operations Coordinator at phs Group, you will play a vital role in ensuring the smooth operation of our Operations Centre. Your skills and expertise will be instrumental in coordinating service routes, briefing and debriefing drivers, and enhancing delivery and customer service.

A day in the life of an Operations Coordinator at phs Group will involve:

  • Coordinating service routes to optimize delivery and customer service.
  • Acting as a liaison between service drivers and the Operations Manager.
  • Ensuring work is distributed to available employees and completed in accordance with KPIs.
  • Preparing data for and conducting briefing and debrief sessions for service drivers.
  • Monitoring service and delivery progress and resolving issues to present the best overall service to customers.

The ideal candidate for an Operations Coordinator role at phs Group will:

  • Provide excellent service delivery.
  • Build customer focus and relationship management skills.
  • Develop people management and development skills.
  • Comply with health and safety regulations.

In return for your commitment and expertise, you will receive:

  • A salary of £24,000.
  • No scheduled weekend working.
  • 13 paydays per year.
  • Ongoing career development opportunities.
  • Discounts with retailers.
  • A 24-hour wellbeing helpline.
  • Pension.
  • 30 days holiday entitlement.


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