Customer Insights Director

3 weeks ago


London, Greater London, United Kingdom Harnham Full time
About the Role: As a Customer Insights Director at Harnham, you will be responsible for developing and implementing customer-focused data science and machine learning models to drive business growth and customer satisfaction. With a strong focus on data analysis and interpretation, you will work closely with cross-functional teams to deliver high-quality results and insights.

Key Responsibilities:
  • Develop and implement data science and machine learning models to improve user understanding and drive business growth.
  • Collaborate with the existing data and analytics team to identify areas for improvement and develop strategies to address them.
  • Lead a Data Science team, managing one direct report, to ensure project delivery criteria are met.
  • Utilize customer data to improve user understanding through machine learning models, including customer lifetime value, next best action, recommendation, and personalization.

Requirements:
  • A proven background in customer-focused data science, specifically in the mentioned models.
  • Strong communication skills.
  • A proven track record of working with technical and non-technical stakeholders.

Salary: £90,000 Hybrid (2 days/month in Southampton)


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