Technical Service Provider

7 days ago


Manchester, United Kingdom CV-Library Full time

Are you a tech enthusiast passionate about IT? Do you enjoy sharing fresh ideas? We're seeking a Technical Service Provider to join our team in Manchester City Centre.

Job Description

This role involves providing 1st and 2nd Line IT Support for an internal user base of 300+. You'll log, triage, and resolve incoming support tickets via email, phone, and remote desktop. You'll also assist with software support and installation, build and configure devices for users, manage user accounts, including access and permissions, and ensure the smooth operation of all IT equipment and infrastructure.

Key Requirements
  • Experience with Active Directory / Group Policies
  • Proficiency in Microsoft Office Suite (Teams, OneDrive, Intune, SharePoint)
  • Strong Windows 10/11 support skills
  • Familiarity with Sentinel One AV, Mimecast, and Acronis backups
  • Knowledge of VOIP services
What We Offer
  1. Up to £30,000 per year depending on experience
  2. 26 days of annual leave plus bank holidays
  3. Access to Perk Box vouchers
  4. Private pension and healthcare benefits
  5. Cycle to work scheme
  6. Ongoing professional development opportunities


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