Front of House Manager

3 hours ago

Cardiff, Cardiff, United Kingdom Bannatyne Health Club Full time
Front of House Manager

About the Role:

We are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne Health Club. As a key member of our front of house team, you will be responsible for providing exceptional customer service, leading and motivating your team, and ensuring that our members and guests receive the highest level of service.

Key Responsibilities:

  • Lead, train, and motivate the front of house team to provide outstanding customer service.
  • Perform Duty Manager duties, including being a key holder and having responsibility for unlocking/locking the building.
  • Manage staff schedules, ensuring adequate coverage at all times.
  • Conduct regular performance reviews and provide ongoing coaching and support to team members.
  • Ensure that all members and guests are greeted warmly and assisted promptly.
  • Handle customer inquiries, concerns, and complaints efficiently and professionally.
  • Create a welcoming environment and ensure the front of house area is always clean and organised.
  • Oversee the daily operations of the front desk, including managing bookings, processing payments, and maintaining accurate records.
  • Monitor and manage front of house supplies and inventory with revenue targets.
  • Ensure compliance with health and safety regulations and company policies.
  • Develop and implement strategies to enhance member engagement and satisfaction.
  • Organise and participate in member events and activities to foster a sense of community.
  • Assist with budgeting and financial planning for the front of house operations.
  • Promote club programs, services, and events to members and guests.

Requirements:

  • Previous experience in a supervisory or managerial role within customer service or hospitality environment.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Exceptional customer service skills with a focus on creating positive experiences.
  • Good organisational and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Basic financial acumen and experience with budgeting and reporting.
  • Ability to work flexible hours, including weekends and holidays.

Why Bannatyne?

We are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We offer competitive compensation, opportunities for professional development, and a supportive team culture.

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