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Front of House Manager

2 months ago

Cardiff, Cardiff, United Kingdom Bannatyne Full time
Front of House Manager

Bannatyne is a leading provider of fitness and wellness experiences across the UK. We are seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.

Key Responsibilities:
  • Lead and motivate the front of house team to provide outstanding customer service.
  • Perform Duty Manager duties, including being a key holder and assisting with crisis management.
  • Conduct regular performance reviews and provide coaching and support to team members.
  • Handle customer inquiries, concerns, and complaints efficiently and professionally.
  • Create a welcoming environment and ensure the front of house area is clean and organized.
  • Monitor and manage front of house supplies and inventory with revenue targets.
  • Ensure compliance with health and safety regulations and company policies.
  • Organize and participate in member events and activities to foster a sense of community.
  • Assist with budgeting and financial planning for front of house operations.
  • Promote club programs, services, and events to members and guests.
Requirements:
  • Previous experience in a supervisory or managerial role within customer service or hospitality.
  • Strong leadership and team management abilities.
  • Exceptional customer service skills with a focus on creating positive experiences.
  • Basic financial acumen and experience with budgeting and reporting.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer:
  • Competitive compensation.
  • Opportunities for professional development.
  • A supportive team culture.

We are passionate about customer service and committed to making a difference. If you share our values and are eager to join our team, apply today and become a valued member of the Bannatyne family.