Senior Client Services Director

4 weeks ago


London, Greater London, United Kingdom Sagen Advisory Full time

Sagen Advisory is a London (UK) based venture-backed fintech business.

This remote work opportunity involves leading our end-to-end client services function, taking clients from onboarding to live trading and beyond. We need someone to establish, manage, and develop our client services processes and workflows from scratch, creating a future strategy and team structure.

The role entails hiring an international team of client services professionals in a follow-the-sun model, managing the team, and for the right candidate, there's scope to develop into a Customer Success team leader.

This is an excellent chance for a mid-level client services professional to advance their career by leading a critical function at a fast-growing and well-funded fintech. We're looking for someone with the ability to grow with the business and thrive in a dynamic environment.

Required Skills and Qualifications:

  • 3-5 years' experience in a client services role within a financial services firm.
  • Strong functional knowledge of foreign exchange trading platforms.
  • Proven track record with tools used to provide first-level client services support including Zendesk and Slack.
  • Proven ability to develop and implement new processes and workflows.
  • Strong attention to detail, self-management, initiative, discipline, and follow-through.
  • Excellent verbal and written communication skills.
  • A natural team player with the ability to develop strong internal and external working relationships.

Preferred Skills and Qualifications:

  • Client services experience at a multi-lateral trading facility, ideally foreign exchange (e.g., 360T, FXall).
  • Experience hiring and managing a client services or customer success team.
  • Experience providing client services for trading protocols including FIX.

Remuneration:

  • £80,000 - £110,000 per annum, depending on experience.


  • London, Greater London, United Kingdom Mason Blake Full time

    Job DescriptionMason Blake is seeking an experienced Senior Client Services Director to join their London team. As a key member of the company, this role will involve supporting relationships with their insurance client base.Main Responsibilities:Deliver exceptional client management services to meet the needs of our insurance clients.Maintain open...


  • London, Greater London, United Kingdom Mason Blake Full time

    Job Overview:We are seeking a Senior Client Services Director to join our Marketing and Client Service Function at Mason Blake. As a key member of our team, you will be responsible for supporting various client relationships, managing the client services team, and maintaining the excellent reputation the company has with its clients.Key Responsibilities:•...


  • London, Greater London, United Kingdom The Legal Director Full time

    Unlock Your Potential as a Senior LawyerAt The Legal Director, we offer experienced lawyers a chance to work on a part-time and/or flexible basis, providing businesses with high-calibre legal services. As a Senior Lawyer, you will have the opportunity to work autonomously while being part of a bigger community, enjoying a better work-life balance and varied,...


  • London, Greater London, United Kingdom Havas Media Group Spain SAU Full time

    Job SummaryHavas Media Group is seeking an experienced Senior Client Director to join our team in a Temporary position. This role will be responsible for managing client relationships, developing growth strategies, and leading internal teams to deliver exceptional results.About the RoleThis Senior Client Director will work closely with clients to understand...


  • London, Greater London, United Kingdom Born Social Full time

    About the JobWe're seeking a highly skilled Account Director to join our team at Born Social. As an Account Director, you will be responsible for leading client relationships, developing account strategies, and driving business growth.Your ResponsibilitiesYou will:Work closely with teams to develop appropriate strategies and output for each client;Set up...


  • London, Greater London, United Kingdom EXANTE Full time

    Job DescriptionWe are seeking a highly skilled and experienced Client Services Director to join our team at EXANTE.About UsEXANTE is a leading wealth tech company that provides centralized trading solutions and B2B financial infrastructure. Our proprietary trading platform enables direct market access to 1M financial instruments, including stocks, ETFs,...


  • London, Greater London, United Kingdom Cc Recruitment Full time

    CC Recruitment is seeking an exceptional Director of Client Services to lead our corporate communications team.The ideal candidate will have a proven track record in developing client relationships and providing strategic advice on design and marketing mix. With experience in a mid to large size agency or as a business owner, you will be well-equipped to...


  • London, Greater London, United Kingdom The Legal Director Full time

    Business Development OpportunitiesWe are seeking experienced senior business lawyers to join our community as part-time Legal Directors. Ideal candidates will have a strong background in UK law, with at least 10 years of post-qualification experience.The role involves providing high-calibre legal services to businesses on a flexible basis. As a Legal...


  • London, Greater London, United Kingdom Director File Full time

    Job OverviewWe are seeking an exceptional IT Director to lead our risk management and audit team, driving strategic direction and delivering high-quality work. As a key member of the national leadership team, you will oversee the delivery of complex projects and develop a talented team of professionals.Key ResponsibilitiesRisk Assessment and Planning:...


  • London, Greater London, United Kingdom FABRIC SOCIAL Full time

    Key ResponsibilitiesDevelop and refine the agency's approach to client services across paid and organic social media in collaboration with the Business Director.Act as senior client counsel on two-three key clients, ensuring their accounts are thriving and growing.Oversee project execution, manage timelines, and align expectations with junior team members...


  • London, Greater London, United Kingdom Sagen Advisory Full time

    Sagen Advisory, a venture-backed fintech business based in London (UK), is seeking an experienced professional to fill the role of Senior Client Experience Director.This is a remote opportunity that requires managing end-to-end client services from onboarding to live trading and beyond. Key responsibilities include reviewing and refreshing client services...


  • London, Greater London, United Kingdom Director File Full time

    About the Opportunity:We are seeking an experienced Director of People and Culture to join our leadership team at Director File. As a key member, you will be responsible for developing and implementing strategies to drive business growth and improve employee engagement.Key Responsibilities:Design and execute people and culture strategies to propel business...

  • Senior HR Leader

    1 week ago


    London, Greater London, United Kingdom Director File Full time

    **Business Objective:** Director File seeks an accomplished Senior HR Leader to enhance our talent acquisition and engagement capabilities. As Sr. HR Leader - Talent Acquisition & Engagement, you will lead the design and implementation of initiatives to attract, retain, and develop top talent.**Primary Responsibilities:**Develop and execute strategies to...


  • London, Greater London, United Kingdom Mason Blake Full time

    We are looking for a Client Services Director to join our team at Mason Blake. As a Client Services Director, you will be responsible for taking ownership of a wide range of client services duties, supporting the end-to-end process of client acquisition, including relationship management. The ideal candidate will have 1-3 years of experience in RFP/Client...


  • London, Greater London, United Kingdom Ogilvy Full time

    Director of Client Services Job SummaryWe are seeking an experienced Director of Client Services to lead our client services team. As a key member of our operations department, you will be responsible for overseeing project delivery and ensuring seamless client experiences.Key ResponsibilitiesLead project delivery and operations across multiple client...


  • London, Greater London, United Kingdom Pareto Facilities Management Full time

    Job Description: Client Services DirectorPareto Facilities Management is looking for a highly skilled Client Services Director to oversee the delivery of exceptional service to our clients in the South of the UK. The successful candidate will be responsible for managing a team of professionals, ensuring compliance with statutory HSE regulations, and...


  • London, Greater London, United Kingdom Hanson Search Full time

    We are seeking an exceptional Client Service Director to join our team in London. As a key member of the team, you will be responsible for delivering outstanding client service, managing client relationships, and driving business growth.About the Role:The ideal candidate will have a strong background in client service, account management, and business...


  • London, Greater London, United Kingdom CV Screen Full time

    Job Title: Director of Client ServicesCV Screen invites applications for the position of Director of Client Services, a key leadership role that requires a seasoned professional to drive business growth through exceptional client service, strategic marketing initiatives, and effective team leadership.ResponsibilitiesDevelop and maintain strong relationships...


  • London, Greater London, United Kingdom FE fundinfo Full time

    Job Title: Senior Director of Client SuccessCompany Overview: FE fundinfo is a leading investment management technology and data company connecting asset managers to distributors in the UK, Europe, and Asia Pacific. Our diverse and skilled team helps make our industry Better Connected and Better Informed.Estimated Salary: £80,000 - £110,000 per annumJob...


  • London, Greater London, United Kingdom Hays Senior Finance Full time

    About the RoleWe are seeking a highly skilled Senior Compliance Director to join our team at Hays Senior Finance. In this role, you will be responsible for shaping the business's Ethics and Compliance function.The successful candidate will have a minimum of 10 years experience within a compliance role, with expertise in areas such as Anti-Bribery and...