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Front Office Receptionist

2 months ago

Bedford, Bedford, United Kingdom AccorHotel Full time
Job Description

As our next Team Leader, you will be responsible for leading and supervising the day-to-day operations of the Front Office department to ensure exceptional service standards are met.

You will be a committed leader with a deep understanding of people, a distinct personality, and the ability to work in a structured environment.

Key Responsibilities:

  • Lead and supervise the Front Office team to ensure seamless service delivery.
  • Develop and maintain strong relationships with all departments to ensure effective communication and collaboration.
  • Take ownership of guest relations, ensuring that every guest receives a warm and personalized welcome.
  • Work closely with the Front Office team to provide exceptional customer service and resolve any issues that may arise.
  • Assist in conducting training and development programs for Front Office employees to enhance their skills and knowledge.

Requirements:

  • Proven experience in a Front Office leadership role within a hotel environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
  • Knowledge of hotel operations and systems, including Opera Cloud.

What We Offer:

As a Team Leader with AccorHotel, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service and driving business growth.