Technical Support and Engineering Role

5 days ago


Bolton, Bolton, United Kingdom Intercity Technology Full time

Job Description: We are seeking a Technical Support and Engineering Role candidate to join our team at Intercity Technology. As a 2nd Line Network Engineer, you will provide second-line support for our managed services customers' networks using our system management toolsets and processes.

  • Responsibilities include remote support, identifying issues affecting customer systems and services, and performing 2nd line diagnosis with a view to resolution.
  • Our ideal candidate will have a minimum of one year's experience in providing security solutions in a technical support role and hold a CCNA or equivalent certification.
  • You will contribute to highest levels of prospect and customer satisfaction by making recommendations on improvements to Intercity services and service quality.

Benefits Package:

  • A competitive salary of £35,000 - £50,000 per annum based on experience.
  • A generous holiday package including 23 days annual leave, a birthday day off, and 8 bank holidays.
  • Opportunities for career progression and professional development.
  • A range of benefits including death in service cover, employee assistance programme, and company pension.

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