Part Time Scheduler
4 days ago
Mosaic Recruitment Ltd. is seeking a highly organized and detail-oriented Part Time Scheduler to join our Operations team. As a key member of our team, you will be responsible for coordinating and scheduling our field service technicians to ensure efficient service delivery and meet customer requirements.
Key Responsibilities- Job Scheduling:
- Plan, organize, and adjust the daily and weekly schedules of field service technicians to maximize efficiency and meet customer requirements.
- Respond to changes in scheduling needs by re-allocating resources as necessary.
- Collaborate with the Production Team to align job schedules with production output and timelines.
- Customer Portal Maintenance:
- Regularly update and maintain the customer portal with accurate and current job information, ensuring clients have access to up-to-date service details.
- Provide support to customers navigating the portal, resolving access issues, and ensuring a positive user experience.
- Purchase Order Management:
- Track and follow up on purchase orders to ensure all necessary equipment, materials, and services are procured in a timely manner for upcoming jobs.
- Work closely with the Accounts team to address any discrepancies or issues related to purchase orders.
- Service Inbox Management:
- Oversee the service inbox, ensuring that all customer inquiries and service requests are handled promptly and routed to the appropriate team members.
- Maintain a high level of customer service by ensuring that all communications are addressed quickly and effectively.
- Sub-contractor Coordination:
- Keep the database of sub-contractor information up to date, including certifications, contact details, and availability.
- Coordinate with sub-contractors to ensure they meet our company's quality standards and job requirements.
- Stock Transfer Requests:
- Raise and process purchase order requests to ensure that necessary materials and equipment are available for scheduled jobs.
- Liaison Responsibilities:
- Act as a key point of contact between the Operations team and Service Technicians, ensuring that all job-related information is communicated clearly and efficiently.
- Collaborate with the Production Team to ensure smooth operational flow and job scheduling.
- Maintain regular communication with customers, providing updates on job statuses and addressing any concerns.
- Work closely with the Accounts team to ensure accurate billing and resolve any financial queries related to service delivery.
- Experience with scheduling software and customer management systems is highly desirable. Familiarity with SAP and Job Logic is a plus, but training will be provided.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team, with a proactive approach to problem-solving.
- Previous experience in a similar role within a service-oriented industry is preferred.
- Ideal person is someone with a can-do attitude and a willingness to learn and grow within the business.
- The role offers a competitive salary with opportunities for growth post-probation.
- Benefits include healthcare (with improved coverage over time), pension, parking, and participation in company social events.
- 23 days of annual leave (pro-rata) plus bank holidays.
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