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Pension Services Coordinator

2 months ago

Bristol, Bristol, United Kingdom Gallagher Benefit Services Full time
About the Role

Gallagher Benefit Services is seeking a highly organized and meticulous Pensions Associate (Operations) to join our team.

In this role, you will be responsible for reviewing and logging casework in a timely manner, ensuring that all information received is complete before passing it to the administration team for processing.

You will be assigned cases that include data amendments and general correspondence. Working closely with the administration team, you will ensure that casework is handled accurately and promptly.

Your dedication and vigilance will ensure the highest level of service to each scheme member.

Key Responsibilities
  1. Carrying out administration tasks in a timely manner and in accordance with internal processes while adhering strictly to company policies and governing regulations.
  2. Managing your workload effectively, ensuring all cases are peer-reviewed to maintain flawless service standards.
  3. Liaising with scheme members through various channels, including email, letter, or telephone, to provide outstanding support and communication.
  4. Preparing member correspondence and inputting data accurately into client reports.
  5. Collaborating with team members and building relationships with supporting teams to successfully implement solutions.
  6. Providing support to team members and assisting the Team Leader as needed to ensure the smooth operation of the team.
  7. Engaging actively and being visible with team members and the Team Leader throughout the day to promote a collaborative environment.
  8. Assisting the administration team where necessary to ensure all tasks are completed to the highest standard.
About You
  1. Proven experience in administration is advantageous.
  2. Outstanding capability to process, collect, and input data with precision and accuracy.
  3. Strong prioritization skills to meet deadlines and disclosure requirements efficiently.
  4. Excellent communication skills, with the ability to answer queries by telephone, letter, and email clearly and professionally.
  5. Demonstrated ability to work effectively as part of a team, contributing to a collaborative and encouraging environment.
  6. Proficiency in Microsoft Office, ensuring you can keep up in a fast-paced workplace that relies on technology.
  7. Eligible to work in the UK
What We Offer

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

  1. Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
  2. Defined contribution pension scheme, which Gallagher will also contribute to
  3. Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
  4. Income protection, we'll cover up to 50% of your annual income, with options to top up
  5. Health cash plan or Private medical insurance

Other benefits include:

  1. Three fully paid volunteering days per year
  2. Employee Stock Purchase plan, offering company shares at a discount
  3. Share incentive plan, HMRC approved, tax effective, stock purchase plan
  4. Critical illness cover
  5. Discounted gym membership, with over 3,000 gyms nationally
  6. Season ticket loan
  7. Access to a discounted voucher portal to save money on your weekly shop or next big purchase
  8. Emergency back-up family care
  9. And many more...