Field Service Technician

2 weeks ago

Dudley, Dudley, United Kingdom Virgin Media Full time
Role Overview

As a Field Service Engineer with Virgin Media O2, you will be responsible for delivering exceptional customer service and technical expertise in the installation and repair of our mobile network infrastructure.

Key Responsibilities
  • Install and maintain mobile network equipment, ensuring seamless connectivity and optimal performance.
  • Diagnose and resolve technical issues, providing solutions that meet customer needs and expectations.
  • Collaborate with the technical team to share knowledge and best practices, driving continuous improvement and innovation.
  • Document processes and procedures, adhering to company standards and protocols.
Requirements
  • A UK Manual driving licence with no more than 8 points.
  • Comfortable working at heights and in all weather conditions.
  • Excellent problem-solving skills, with a customer-focused approach.
  • Ability to build strong relationships with customers and colleagues.
What We Offer
  • A competitive salary of £29,000, plus £2,500+ on-target earnings and a company van.
  • 25 days of annual leave, including your birthday.
  • A first-rate pension programme with up to 10% matching contributions.
  • Access to wellbeing benefits, including the Unmind App and BUPA medical coverage.
About Us

Virgin Media O2 is an equal opportunities employer, committed to removing bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from policies to relationships.

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