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Customer Service Team Lead

2 months ago

Saint Neots, Cambridgeshire, United Kingdom Origin Recruitment Full time £30,500
Customer Care Team Leader Opportunity

We are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Origin Recruitment. As a key member of our customer service team, you will be responsible for leading a team of administrators to provide exceptional customer service to our network of associates.

Key Responsibilities:

  • Lead a team of customer care administrators to deliver excellent customer service
  • Conduct regular coaching and feedback sessions to support team development
  • Collaborate with colleagues to achieve team goals and objectives
  • Develop and maintain product and process knowledge to provide expert customer service
  • Recruit and onboard new team members

Requirements:

  • Fluent German and English language skills
  • Strong coaching and feedback skills
  • Ability to work in a team environment
  • Flexible and adaptable
  • 5-week rotational shift pattern

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a leading industry company
  • Flexible working arrangements
  • Professional development opportunities

About Us:

Origin Recruitment is a leading recruitment agency specializing in customer service and sales roles. We are proud to offer a supportive and dynamic work environment that values our employees' growth and development.