Senior Support Specialist
2 weeks ago
Senior Support Specialist Job Summary
">The successful candidate will be responsible for providing exceptional customer service and support to patients across the globe. This role requires strong communication and interpersonal skills, with the ability to build trust and rapport with patients.
Key Responsibilities
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- Develop and maintain relationships with patients, understanding their needs and preferences.">
- Use effective communication skills to resolve customer complaints and provide personalized solutions.">
- Work collaboratively with cross-functional teams to identify and implement process improvements.">
- Contribute to the development and implementation of training programs to enhance customer service skills.">
- Maintain accurate records and reports, including customer feedback and performance metrics.">
Requirements
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- At least one year of relevant experience within customer service, contact centre, office, or helpdesk environment">
- Experience troubleshooting medical equipment/services in contact centre/helpdesk">
- Fluency in Swedish language skills">
- Basic to intermediate level of math skills required to assist customers with their vital statistics">
- Perceive, understand, and manage emotions and feelings to connect empathetically with customers">
- Understanding and compliance with Medtronic policies to serve as an ambassador for Medtronic with internal/external stakeholders">
Benefits
">We offer a comprehensive benefits package, including a competitive salary range of $65,000 - $90,000 per annum, flexible working environment, annual incentive plan, pension scheme, group discount on healthcare insurance, training possibilities, employee assistance program, and recognition program.
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