Clinical Support Specialist
4 weeks ago
We are looking for a highly skilled Clinical Support Specialist to join our team. As a Clinical Support Specialist, you will play a crucial role in providing technical support and guidance to customers using Medtronic Diabetes products and services.
About the RoleAs a Clinical Support Specialist, you will be responsible for:
- Providing safe and accurate technical support and guidance to customers in an efficient and timely manner
- Resolving technical queries using troubleshooting tools and ensuring all details are recorded within our CRM database
- Exceeding customer expectations when handling and resolving inquiries while striving for first contact resolution, offering a world-class service
The ideal candidate will have great communication skills (verbal and written) in Swedish and English, ability to remain calm and demonstrate resilience during pressurised situations, computer literacy with experience using MS Office suite and a CRM system, and basic to intermediate level of math skills required to assist customers with their vital statistics.
About the BenefitsWe offer a competitive salary and benefits package, including a flexible working environment, annual incentive plan, pension scheme, group discount on healthcare insurance, training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab, employee assistance program, and recognition program.
About UsAt Medtronic, we are committed to inclusion, diversity, and equity, cultivating a workforce that reflects our patients and partners, driving healthcare forward as a global leader in medical technology and solutions.
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