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Credit Control Team Lead

2 months ago


Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

We are seeking a highly motivated and experienced Credit Control Supervisor to join our team at Hays Specialist Recruitment Limited. As a Credit Control Supervisor, you will be responsible for overseeing the collections process for customers, supervising a team, monitoring collection activities, implementing effective collection strategies, and ensuring compliance with legal and regulatory requirements.

Key Responsibilities
  • Team Leadership: Supervise and lead a team of Debt Collectors across a range of debts, providing guidance, training, and effective monthly performance reviews, ensuring appropriate SMART objectives and succession planning are in place.
  • Monitoring and Compliance: Monitor team compliance and ensure quality is maintained, while sustaining accurate and timely system updates.
  • Problem Solving and Strategy Development: Work off own initiative to problem solve, develop, and implement strategies to maximize collections, ensuring collection targets and objectives are achieved, while feeding back to management.
  • Stakeholder Collaboration: Collaborate with senior stakeholders to resolve complex collection issues while providing exceptional customer service.
  • Reporting and Analysis: Create a clear and transparent reporting pack and understand and proactively control of teams bad debt provision.
  • Operational Management: Manage own ledger by way of example and work with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.
  • Customer Representation: Represent the company in customer meetings.
Requirements
  • Experience: Minimum of 3 years of Supervisory experience in a high volume, fast-paced environment.
  • Debt Collection Expertise: Highly experienced in all areas of debt collection.
  • Performance Metrics: Proven track record of meeting or exceeding collections targets and performance metrics.
  • Financial Acumen: Experience and understanding of financial processes and systems to be able to lead the team through a time of rapid change and modernization.
  • Qualifications: Preferable ICM Qualified or working towards.
  • Soft Skills: Ability to work under pressure, prioritize workload, and meet deadlines within conflicting demands.
  • Initiative and Flexibility: Able to work on own initiative with a pro-active and flexible approach.
  • Attention to Detail: High attention to detail along with excellent communication and numeracy skills.
  • Technical Skills: A good knowledge of Microsoft Office packages, especially Excel and Word, pivot tables, vlookup, etc.
  • Analysis and Reporting: Analyze, interpret, and report on team performance, being able to analyze cause and effect and be able to implement changes to achieve company objectives.
What We Offer
  • Remuneration Package: A well-rounded remuneration package, including private medical insurance, income protection insurance, and discounted gym membership, amongst many other benefits.
  • Opportunities for Growth: Real opportunities for growth and progression, with active encouragement to make use of the professional funding scheme to complete legal or business qualifications relevant to your role.