ICT Project Relationship Officer

7 days ago

Cardiff, Cardiff, United Kingdom Cardiff County Council Full time
About The Service

The ICT Service is a key component of the Council's Customer and Digital Services Directorate, responsible for providing high-quality IT systems, support, and maintenance across the organisation. Its primary functions include:

  • Providing strategic advice and guidance to service areas and directorates
  • Contributing to the delivery of the Council's Digital First approach

The ICT Service consists of several functions, including the Service Desk, Enterprise Systems and Data teams, ICT Services teams, Security and Compliance, and Enterprise Architecture.

About the Job

The ICT Project Relationship Officer will be responsible for leading and coordinating the ICT infrastructure design and delivery for new school builds, asset renewal programmes, and other school building projects. This will involve managing effective relationships between the Council's Schools Organisational Planning teams and ICT teams to ensure the successful delivery of ICT services to new school buildings and the development, expansion, and improvements to existing schools across Cardiff.

The successful candidate will have a proven track record of project management, experience in creating and presenting business proposals, and knowledge of ICT procurement and financial resource management. They will also have the ability to foster positive engagements with customers and suppliers, and to analyse incidents of dissatisfaction and take appropriate steps to turn the situation around.

Main Duties and Responsibilities

The ICT Project Relationship Officer will be responsible for:

  • Leading and coordinating the ICT infrastructure design and delivery for new school builds, asset renewal programmes, and other school building projects
  • Managing effective relationships between the Council's Schools Organisational Planning teams and ICT teams
  • Working closely with schools, staff, and stakeholders to deliver ICT services to school building projects
  • Negotiating, procuring, and managing external consultants and contractors
  • Providing advice, guidance, and support in the planning phases of projects
  • Monitoring, guiding, and supporting teams throughout the project lifecycle
  • Negotiating and reviewing internal and external agreements
  • Managing relationships and contracts with suppliers
  • Developing the ICT Service provision to schools
  • Working with the Technical Infrastructure Manager and the wider Schools ICT Support Service
  • Working with the Council's Education and Lifelong Learning Service at a strategic level
What We Are Looking For From You

We are looking for a candidate with:

  • Proven delivery of excellent customer service
  • Practical understanding of user experience and requirement analysis
  • Experience in creation, implementation, and monitoring of service level agreements
  • Proven track record of project management
  • Experience creating and presenting business proposals
  • Knowledge of ICT procurement and financial resource management

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