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Medical Secretary

2 months ago


Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Medical Secretary to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our clinical teams, ensuring the smooth operation of our services.

Key Responsibilities
  • Provide high-quality secretarial and administrative services to our clinical teams, including typing, proofreading, and general administration duties.
  • Manage the clinical team's correspondence, including clinic letters and other clinical or general correspondence.
  • Book patient appointments in accordance with the 18-week pathway targets and Trust guidelines.
  • Oversee all outcomes from clinic, ensuring patients' attendance, imaging requests, and therapy requests are actioned by the clinical team.
  • Manage the postal system for incoming and outgoing mail, ensuring confidentiality and data protection.
  • Deal with incoming telephone enquiries and written queries promptly and efficiently, including appointment booking.
  • Work collaboratively with other medical secretaries and administrators to ensure a high-quality service is maintained at all times.
  • Undertake scanning and filing of correspondence, clinic notes, test results, and other documents using Note On.
  • Ensure clinic session change forms are completed as required and maintain patient information on the Patient Administration System.
  • Provide cover for other administrative/secretarial staff during times of absence, as delegated by the Deputy Service Manager.
  • Undertake general office duties, including photocopying, faxing, filing, and scanning.
Requirements
  • Good communication and interpersonal skills.
  • Excellent organizational skills and ability to prioritize workload.
  • Ability to work well in a team and on own initiative.
  • Ability to multitask and perform general administrative duties.
  • Ability to work to tight deadlines and targets.
  • Attention to detail and good customer care skills.
  • Good standard of English, both written and spoken.
  • AMSPAR or equivalent qualification.
  • Minimum of 1-3 years medical secretarial experience within NHS Hospital care.
  • Minimum 1-3 years audio typing experience within NHS Hospital care.
  • Experience of working within multi-disciplinary teams in a Hospital setting.
  • Understanding of the need for confidentiality and data protection.
What We Offer

We offer a dynamic working environment where you will have the opportunity to work with a talented team of professionals. You will receive comprehensive training and support to ensure your success in the role. We are committed to providing a positive and inclusive work environment that values diversity and promotes equality.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and organized individual who is passionate about providing excellent administrative support, we encourage you to apply for this exciting opportunity.