Patient Advisor

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Everyturn Mental Health Full time

About the Role

We are seeking a highly skilled and compassionate Patient Coordinator to join our National Team at Everyturn Mental Health. As a Patient Coordinator, you will play a vital role in supporting our busy team, working on a hybrid basis from our Head Office in Great Park.

Key Responsibilities

As a Patient Coordinator, you will be responsible for managing all calls and referrals into the service, assisting clients with a range of mental health conditions. You will act as a liaison between the patient and the clinical team, ensuring that relevant information is provided promptly and patients receive a positive, high-quality experience throughout.

About You

We are looking for an individual with excellent communication skills, a caring and empathetic nature, and a passion for making a real difference to people's lives. You will be confident on the phone, willing to train to provide guidance to patients, and able to manage calls that may be distressing or an emergency.

What We Offer

In return for your hard work and dedication, we offer a range of benefits, including 30 days annual leave, enhanced pension, and access to our Vitality Wellbeing Programme. We are proud to have been recognised as a Great Place to Work, and we value our staff members' contributions to our organisation.

Person Specification

We are looking for an individual with excellent customer service skills, a confident telephone manner, and the ability to work collaboratively as part of a team. You will be computer literate, have a good understanding of Microsoft Office, and be able to deliver required performance targets.



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