Patient Advisor

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Everyturn Mental Health Full time

About the Role

We are seeking a highly skilled and compassionate Patient Coordinator to join our team at Everyturn Mental Health. As a Patient Coordinator, you will play a vital role in supporting our patients and clinical teams, ensuring that every individual receives a positive, high-quality, and seamless experience throughout their journey with us.

Key Responsibilities

  • Manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions.
  • Act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it.
  • Work flexibly across all our services using our systems, ensuring that the patient's journey is managed efficiently, smoothly, and in accordance with targets and agreed timescales at every step.

About You

We are looking for an individual who possesses excellent communication skills, is caring and empathetic, and wants to make a real difference to people's lives. You will be confident on the phone, willing to train to provide guidance to patients in a calm and logical way, and able to manage calls that may potentially be distressing or an emergency.

What We Offer

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer a range of benefits, including 30 days annual leave plus bank holidays, enhanced pension, and access to our Vitality Wellbeing Programme.

Our Values

We champion equality, diversity, and inclusion within our organisation, ensuring that our opportunities are open to all and our approach is inclusive. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+, Black, Asian and minority ethnic, menopause, and neurodivergent communities.



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