Amazon Digital UK Limited Vendor Operations Manager
3 weeks ago
About the Role
We are seeking an innovative and analytical Vendor Operations Manager to support the Prime Video Trust & Safety team and lead our global vendor strategy. This leader will manage external vendor relationships, drive Key Performance Indicators (KPIs) and operational excellence, participate in procurement activities, and collaborate with other Amazon teams to positively impact the PV experience.
Key Responsibilities
- Service Delivery: Provide leadership for international vendor based teams. Effectively lead operations to the highest Advertising standards, drive project and change management, including new upskills and implementations.
- Procurement & Contract Management: Participate in vendor and site strategy definition, business requirement scoping, location assessments, and contract administration.
- Risk and Control: Manage to the existing Amazon Master Services Agreement (MSA) and Amazon Supplier Code of Conduct while ensuring compliance with all standards related to Security and Infrastructure, Legal, Tax, Financial Invoicing, and Business Continuity Plans.
- Stakeholder Management: Build and manage strong, trusted vendor and stakeholder relationships across different levels of the organization. Drive Weekly, Monthly and Quarterly business reviews with vendor and Amazon leadership, and participate in semiannual vendor relationship rating.
Requirements
- Bachelor's degree or equivalent experience
- Experience in vendor, program or project management
Preferred Qualifications
- Experience building vendor roadmaps including technology solutions
- Experience in working cross functionally with tech and non-tech teams experience
- Experience delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience driving process improvements experience
- Experience in trust & safety or compliance operations
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