Homeless Support Specialist
2 weeks ago
Job Summary
We are seeking a dedicated and compassionate Homeless Support Worker to join our team at Hampshire Social Inclusion Grosvenor Road. As a key member of our team, you will play a vital role in providing person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living.
Main Responsibilities
- You will have your own caseload of clients to manage and work with them on a one-to-one basis, identifying their needs and putting together a client needs assessment and managing risks.
- Carrying out housing management duties, such as collecting service charges at various locations.
- Covering Health and Safety duties at various locations.
- Supporting clients to move on from accommodation services to suitable accommodation options.
- Mediating and negotiating with existing housing providers to help prevent homelessness.
- Providing advice on housing, welfare benefits, rent deposits, and household goods via various schemes.
- Helping clients with the practicalities of moving to new accommodation, such as contacting energy suppliers.
- Encouraging individuals to develop practical skills, such as budgeting, shopping, cooking, housework, laundry, personal health, and hygiene.
- Carrying out drop-in sessions at designated locations.
- Liaising with colleges, training agencies, and employers to help clients gain access to education, find work, or maintain their benefit entitlement.
- Advising clients on appropriate agencies to contact, such as debt and housing issues.
- Traveling and covering services across a geographical patch as and when required.
- Performing any other reasonable duties required in the interest of the organisation.
Requirements
- Clear verbal and written English.
- Good IT and keyboard skills.
- Polite, assertive manner, ability to self-motivate.
- Passion for working in a client/customer-facing role.
- Knowledge of the benefits system and tenancy legislation.
- Interest and genuine concern for homelessness and related issues.
- Knowledge of voluntary and statutory agencies.
- Flexible approach to what is required from the role.
- Full driver's license and access to a vehicle is desirable for this role but not essential.
About Us
Hampshire Social Inclusion Grosvenor Road provides accommodation and 24/7 support for up to 20 clients with complex and high-level support needs. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living.
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