Parts Advisor

1 day ago


Tipton, Sandwell, United Kingdom Volvo Group Full time
Job Title: Parts Advisor

We are seeking a skilled and experienced Parts Advisor to join our team at Volvo Group. As a key member of our Parts Department, you will play a vital role in providing exceptional service to our customers, ensuring they receive the right parts for their vehicles.

Key Responsibilities:
  • Receiving and storing parts in a timely and accurate manner
  • Locating and labeling parts, maintaining inventory levels, and conducting regular stock counts
  • Providing expert advice to customers on parts and their applications
  • Compiling parts orders for HGV technicians and ensuring accurate documentation
  • Reporting stock shortages and damaged or unsuitable items to the Parts Supervisor
  • Ensuring procedures are properly carried out for ordering and receiving goods
  • Accurately raising credits for returned goods and ensuring proper labeling and packaging
  • Discussing parts features and applications with customers, based on knowledge of trucks and buses
  • Feedback on competitors and sales opportunities to the Parts Supervisor
Requirements:
  • Driving license required
  • Ability to identify parts using catalogues and systems
  • Numerical ability to work with part numbers
  • Effective communication skills, both written and verbal
  • Selling and influencing skills to promote additional parts
  • IT literacy to use DMS and associated software
  • Proactive, enthusiastic, and approachable attitude
  • Accuracy and attention to detail
  • Flexible and positive approach to changing circumstances
What We Offer:
  • Competitive salary and overtime paid at time and a half
  • 25 days holiday (rising with service) and pension scheme
  • Healthcare scheme and employee discounts
  • Cycle to work scheme and opportunities for career growth

We are a dynamic and growing company, committed to excellence in service and support to our customers. If you are a motivated and experienced Parts Advisor looking for a new challenge, we encourage you to apply.


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