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Parts Advisor
2 months ago
{"Role": "Provide exceptional service to customers by supplying HGV parts over the counter and by telephone, as well as issuing accurate parts orders for HGV Technicians in the workshop.", "Responsibilities": ["Receiving and storing deliveries in the stockroom according to established systems.", "Locating and labeling parts, maintaining inventory, and conducting regular stock counts.", "Maintaining a high standard of housekeeping in the Parts Department and reporting stock shortages to the Parts Supervisor.", "Producing parts quotations for internal and external customers.", "Documenting and supervising the condition of returned parts, including old unit cores, and reporting damaged or unsuitable items to the Parts Supervisor.", "Ensuring accurate procedures for ordering and receiving goods, and raising credits for returned items.", "Discussing part features and uses with customers based on knowledge of trucks and buses.", "Accurately compiling parts from job cards for repairs in the workshop.", "Providing feedback on competitors to the Parts Supervisor and proactively selling parts and promotions to customers.", "Working with the Parts Supervisor to achieve maximum competency level and completing special projects as required.", "Picking up and delivering parts as needed and working within health and safety guidelines.", "Skills and Experience Required": ["Driving License required.", "Ability to identify parts using catalogues and systems.", "Numerical ability to work with part numbers.", "Effective communication at all levels, both written and verbally.", "Selling and influencing others to buy additional parts.", "Documenting and recording information.", "IT literacy to use DMS and associated software and systems.", "Proactive, enthusiastic, and approachable.", "Accuracy and attention to detail.", "Flexible and positive approach to changing circumstances and priorities.", "Commercial awareness.", "What we offer": ["25 days holiday (rising with service).", "Pension scheme.", "Healthcare Scheme.", "Employee discounts across retailers, cinemas, etc.", "Cycle to work scheme."]}
