Technical Training Specialist

4 days ago

Slough, Slough, United Kingdom The Advocate Group Full time

Job Title: Technical Training Specialist

Job Summary:

The Advocate Group is seeking a highly skilled Technical Training Specialist to join our team. As a Technical Training Specialist, you will be responsible for developing and delivering IT User Experience Journey, end to end.

Key Responsibilities:

  • Develop and deploy Monster Energy's seamless IT end user journey throughout EMEA.
  • Lead key projects and initiatives to continually develop and enhance our best-in-class IT UX and upskilling initiatives.
  • Collaborate with various teams and functions to review, identify, and continuously develop and deliver WI/SOP/LMS training material.
  • Embed end-to-end training that ensures all consumers of technology are fully adopting and leveraging relevant tools to upskill and increase overall organisational technological capability.
  • Coordinate UAT to ensure the most efficient and effective ways of working are deployed, taking in feedback to ensure solutions are user-focused.
  • Coordinate BAU handover and associated training material is available, understood, and adopted.
  • Tailor and improve the IT Onboarding experience to create a succinct programme for both Office and Remote employees.
  • Develop and maintain Intranet to host training material, announcements/updates on new features, and ensure relevant KBs are kept up to date.
  • Work with BPOs to develop best-in-class, tailored training content for business-related systems and processes.
  • Previous exposure working alongside internal L&D teams to deliver UX training and upskilling end users.
  • Proficient in creating technical training material across multiple business disciplines.
  • Ability to recognise patterns and trends that draw key conclusions to continuously improve training and upskilling penetration.
  • A self-starter who's able to create areas of opportunity and engagement, showing forward thinking to gauge new areas of expansion that can benefit EMEA end users.

About The Advocate Group:

The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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