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Technical Training Specialist

2 months ago

Slough, Slough, United Kingdom The Advocate Group Full time

Job Summary

The Advocate Group is seeking a highly skilled Technical Training Specialist to join our team. As a Technical Training Specialist, you will be responsible for developing and delivering IT User Experience Journey, end to end, to empower and drive enhanced business performance.

Key Responsibilities

  • Develop and deploy seamless IT end user journey throughout EMEA.
  • Identify and implement key competencies for enhancing and upskilling organisation technical capability and productivity.
  • Lead key projects and initiatives to continually develop and enhance our best-in-class IT UX and upskilling initiatives.
  • Ability to fully understand complex technical needs and implement processes and material to drive and embrace user-centered technology needs and goals across EMEA catering for multiple languages.
  • Create champions in departments which can help drive and shape the UX going for the future maximising the full potential of systems and tools.
  • Work with external vendors and internal L&D teams to leverage available tools and resources to create and deliver focused programmes to empower end users.
  • Embed end-to-end training that ensures all consumers of technology are fully adopting and leveraging relevant tools to upskill and increase overall organisational technological capability.
  • Coordinate UAT to successfully ensure the most efficient and effective ways of working are deployed, taking in feedback to ensure solutions are user-focused.
  • Coordinate BAU handover and associated training material is available, understood and adopted.
  • Tailor and improve the IT Onboarding experience to create a succinct programme for both Office and Remote employees.
  • Ongoing development of Intranet to host training material, announcements/updates on new features and ensuring relevant KBs are kept up to date.
  • Work with BPOs to develop best-in-class, tailored training content for business-related systems and processes.

Requirements

  • Minimum 2 years' experience in a similar role.
  • Demonstrable knowledge and experience in recognising and increasing end-user technical capability (e.g. MS O365 Adoption).
  • Broad knowledge of LMS systems, core mainstream enterprise applications with a willingness to learn/implement new systems and processes.
  • Proven understanding of end-user technical adoption and associated challenges embracing end-users within a changing IT landscape.
  • Previous exposure working alongside internal L&D teams to deliver UX training and upskilling end-users.
  • Proficient in creating technical training material across multiple business disciplines.
  • Ability to recognise patterns and trends that draw key conclusions to continuously improve training and upskilling penetration.
  • Capability to predict challenges associated with change and seek to proactively mitigate obstacles and technical problems.
  • Influencing outcomes and the ability to gain the support of others while managing expectations.
  • A self-starter who's able to create areas of opportunity and engagement, showing forward thinking to gauge new areas of expansion that can benefit EMEA end-users.
  • Accomplished verbal and written communicator across all levels.
  • Strong collaboration skills, enthusiastic, resourceful and methodical.