Resident Services Director
4 days ago
Anchor Hanover is seeking an experienced Resident Services Director to join our team. As a key member of our operations team, you will be responsible for managing designated districts to ensure high-quality service delivery, safety, and security of estates. Your primary objective is to tailor housing services to meet residents' needs, ensuring compliance with lease terms and legislation. You will lead, develop, and motivate a large team across a wide geographical area to deliver excellent resident services aligned with operational business objectives.
Responsibilities:
- Manage and develop district teams to deliver exceptional resident service and engagement.
- Oversee all aspects of service delivery, financial, legal, and regulatory performance within the district.
- Develop and maintain relationships with key internal and external stakeholders.
- Ensure adherence to health and safety procedures and promote a culture of health and safety awareness.
- Be accountable for the district's budget, ensuring service charge budgets and sinking funds meet long-term viability requirements.
- Ensure compliance with lease terms, legislation, and best practices across the district.
Requirements:
- Experience in managing home ownership and mixed tenure properties.
- Understanding of critical areas of compliance with internal procedures and regulatory legislation, including lease terms.
- Ability to drive performance through management, support, and monitoring of KPIs.
- Experience managing a district budget (£10 million) including service charge budgets and sinking funds.
- Understanding safeguarding requirements for older persons and vulnerable adults.
- Experience dealing with complex resident issues including anti-social behaviour and leasehold disputes.
- Ability to build and maintain relationships with key external stakeholders and communicate effectively.
- Awareness of Landlord & Tenant Act 1985 and other relevant legislation.
This role offers a competitive salary of £60,000 - £70,000 per annum, depending on experience, plus a comprehensive benefits package and opportunities for career progression and professional development.
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