Enterprise Systems Director

3 weeks ago

Bradford, Bradford, United Kingdom Liberty Global Shared Services Limited Full time

Drive Growth and Innovation

The Director of Enterprise Systems will play a pivotal role in driving growth through new customers and technologies, as Liberty Global Shared Services Limited continues its journey from being an internal cost centre to a profit-making, Global Business Services provider.

The team is already 75 strong and spans multiple countries, customers, products, and industries. This role requires a commercial strategic thinker with strong leadership skills and deep technical expertise to drive our tech and ops transformation; ensuring our systems and services meet internal and external customer expectations effectively.

Key Responsibilities

  • Develop and implement a strategic vision for the Managed Services team, focusing on operational excellence, customer satisfaction, and broadening product and industry expertise across all service lines and geographies.
  • Lead, mentor, and grow a team of approximately 75 professionals across various Enterprise Systems, whilst fostering a culture of continuous improvement and innovation.
  • Own customer relationships to improve their experience whilst driving resource allocation efficiencies across long-term contracts.
  • Drive customer satisfaction and user adoption via UI enhancement, effective change management, and training programs, measured through relevant metrics & KPIs (e.g. NPS).
  • Manage and optimise all existing systems (CRM, ERP, SCM, HCM, EPM), including licenses & usage, across both on-premise and cloud architecture.
  • Support the selection, implementation, and integration of new capabilities and verticals in alignment with growth plan (or decommissioning / sunsetting where applicable).
  • Driving operating cost efficiencies to improve EBITDA %.
  • Manage strategic relationships with near / offshore delivery partners.
  • Ensure systems and processes are scalable and adaptable to new market requirements, supporting an expansion strategy that includes flexible delivery models (onshore, offshore, nearshore, hybrid).

Requirements

  • Significant experience in Enterprise Systems management, including a leadership role in a global setting.
  • Proven track record of implementing and managing ERP, CRM, and other enterprise systems, especially within Oracle, Microsoft, and SAP.
  • Strong commercial and customer management skills, with experience of expansion into new markets and supporting business growth initiatives.
  • Wider understanding of the technology industry and emerging trends (e.g. LLMs, CloudOps) and how to leverage it to drive efficiency and innovation.
  • Experience in vendor management, contract negotiation, and managing relationships with external IT service providers.
  • Ability to lead change management and strategy building for accelerating digital transformation is essential.
  • Excellent written and verbal communication skills are crucial for dealing with C-Suite stakeholders, both internally and externally.
  • Strong technical acumen with a solid understanding of software development processes, data management, IT infrastructure, and cybersecurity.

What's in it for you?

  • Competitive salary + Bonus **where applicable**
  • 25 days annual leave with the option to purchase 5 more
  • Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover, and dental insurance
  • Matched pension contribution up to 10%
  • Access to our car benefit scheme
  • Access to our online learning platform to continue to develop and grow your career with us
  • The chance to join an innovative, fast-paced, and passionate team

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