Director of Enterprise Systems

4 weeks ago

Bradford, Bradford, United Kingdom Liberty Global Full time
Job Description

We are seeking a highly skilled and experienced Director of Enterprise Systems to join our team at Liberty Global. As a world leader in broadband, video, and mobile communications, we invest in fibre and 5G networks, providing over 85 million fixed and mobile connections through leading brands, such as Virgin Media O2, VodafoneZiggo, and Telenet.

Key Responsibilities
  • Develop and implement a strategic vision for the Managed Services team, focusing on operational excellence, customer satisfaction, and broadening product and industry expertise across all service lines and geographies.
  • Own customer relationships to improve their experience whilst driving resource allocation efficiencies across long-term contracts.
  • Drive customer satisfaction and user adoption via UI enhancement, effective change management and training programs, measured through relevant metrics & KPIs.
  • Manage and optimise all existing systems (CRM, ERP, SCM, HCM, EPM), including licenses & usage, across both on premise and cloud architecture.
  • Support the selection, implementation, and integration of new capabilities and verticals in alignment with growth plan (or decommissioning / sunsetting where applicable).
  • Manage strategic relationships with near / offshore delivery partners.
  • Ensure systems and processes are scalable and adaptable to new market requirements, supporting an expansion strategy that includes flexible delivery models (onshore, offshore, nearshore, hybrid).
Requirements
  • Significant experience in Enterprise Systems management, including a leadership role in a global setting.
  • Proven track record of implementing and managing ERP, CRM, and other enterprise systems, especially within Oracle, Microsoft and SAP.
  • Strong commercial and customer management skills, with experience of expansion into new markets and supporting business growth initiatives.
  • Experience in vendor management, contract negotiation, and managing relationships with external IT service providers.
  • Ability to lead change management and strategy building for accelerating digital transformation.
  • Strong technical acumen with a solid understanding of software development processes, data management, IT infrastructure, and cybersecurity.
What We Offer
  • Competitive salary + Bonus where applicable
  • 25 days annual leave with the option to purchase 5 more
  • Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
  • Matched pension contribution up to 10%
  • Access to our car benefit scheme
  • Access to our online learning platform to continue to develop and grow your career with us
  • The chance to join an innovative, fast-paced and passionate team.

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