Medical Secretary Team Lead

3 weeks ago

Chester, Cheshire, United Kingdom Countess Of Chester Hospital Full time

At Countess of Chester Hospital NHS Foundation Trust, we strive to create an environment where all staff are valued and appreciated. Our new strategy focuses on continuous improvement, aiming to improve the lives of our community and provide excellence in healthcare through partnership and innovation.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
We are reviewing the way we work, exploring new working practices that support flexible working and create a positive work-life balance. As part of our recruitment process, we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.

Job Overview

Working Full Time: 37.5 Hours Per Week

You will contribute to promoting a positive team-based attitude, striving for the highest standards of service in order to lead the Secretarial Team and deliver excellent Secretarial Support to the Department and Management Team. The post holder will be accountable to the Assistant Service Manager.

You will be responsible for dealing with all correspondence, telephone and personal enquiries relating to the Department, requiring you to take accurate, detailed messages. You will communicate these effectively with the appropriate level of urgency to other team members and take appropriate action when needed.

Main Duties of the Job

  • You will ensure that all referrals and test results are received by the appropriate consultant/practitioner, with referral letters being date stamped and then logged within 48 hours of receipt by the Trust.
  • You will be proactive in remaining proficient in the collection and processing of direct dictation or audiotape transcription, ensuring all correspondence is checked by the author before distribution and that all correspondence is signed off from Medisec without delay.
  • You will deal with incoming mail and distribute for action as appropriate, ensuring a comprehensive filing system of general information is maintained.
  • You will be responsible in maintaining a good understanding of the standard clerical procedures associated with admissions/appointments, liaising with these teams as necessary and ensuring all urgent and soon appointments are dealt with appropriately.

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