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Collections Specialist

1 month ago


London, Greater London, United Kingdom YouLend Full time
About YouLend

YouLend is a leading global embedded financing platform that powers the future of financial services. Our software platform and APIs enable partners to offer flexible financing products, in their desired branding, to their merchant base. With AI-driven credit risk assessment solutions, more merchants and SMEs can receive fast, flexible, and affordable funding. We operate in 9+ geographies across the UK, EU, and the US.

The Role

We are seeking a highly skilled Collections Specialist to join our collections department. As a key member of our team, you will be responsible for promoting and sustaining a constructive, supportive, and professional working relationship with all customers and colleagues. You will work closely with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant.

Key Responsibilities
  • Provide a first-class service relating to the resolution of any non/under-paying customers
  • Case management of high value accounts in arrears across varying and unique circumstances
  • Handle inbound and outbound telephone calls, create bespoke letter and email content with high levels of care, awareness, and accuracy
  • Negotiate, implement, and execute positive solutions with the merchant's circumstances in mind, while balancing the best interests of the business
  • Work with a wide range of teams within the company to understand, strategize, and implement the most appropriate course of action for each account
  • Collaborate with Team Leaders and Collections & Recoveries Management to help review and develop the wider recovery strategies
  • Ensure compliance with all appropriate legislation and regulatory body guidelines
Requirements
  • Minimum of 3 years' experience within Credit Control/Collections/Debt Recovery environment
Desirable Skills
  • Be highly reliable, organised, and adaptable
  • Have excellent attention to detail and confidence working with data
  • Entrepreneurial mindset, with strong work ethic and can-do attitude
  • Ability to manage complaint-related matters, together with fostering a positive resolve
Why Join YouLend?

We offer a comprehensive benefits package that includes:

  • Stock Options
  • Private Medical insurance via Vitality
  • EAP with Health Assured
  • Enhanced Maternity and Paternity Leave
  • Modern and sophisticated office space in Central London
  • Free Gym in office building in Holborn
  • Subsidised Lunch via Feedr
  • Deliveroo Allowance if working late in office
  • Monthly in-office Masseuse
  • Team and Company Socials
  • Football Power League / Squash Club

We champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.