IT Support Specialist

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENGINEERINGUK Full time

We are seeking a skilled Service Desk Analyst to join our team for a 4-month contract. The successful candidate will be responsible for providing first and second-line support for IT-related issues, interacting with a diverse user base.

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Key Responsibilities:

  • Provide exceptional customer service and resolve technical issues efficiently.
  • Build, manage, and maintain hardware devices, including laptops and smartphones.
  • Support users in person at Tech Hubs and via phone or IT portal tickets.
  • Track incidents and service requests, prioritizing and resolving within agreed timescales.
  • Create and manage corporate accounts for new employees and departing staff.
  • Process service requests and collaborate with the Technology pillar and wider IT Team.

About Us:

The Cabinet Office supports the Prime Minister and ensures the effective running of government. We take the lead in critical policy areas and work closely with HM Treasury.

What We Offer:

  • A competitive salary of £35-40 per hour, based on experience and qualifications.
  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.

Requirements:

  • Experience working in a Service Desk environment.
  • Ability to explain technical issues to both technical and non-technical audiences.
  • ITIL accreditation or experience working in an ITIL environment.


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