Enterprise Systems Specialist

2 days ago

London, Greater London, United Kingdom Richard Fleischman & Associates, Inc. Full time

Richard Fleischman & Associates, Inc. is seeking an experienced Enterprise Systems Specialist to join our team. This role requires a professional with a strong background in IT support and systems maintenance.

About the Role

The Enterprise Systems Specialist will provide technical assistance to computer system users, including troubleshooting issues and working directly with vendors to resolve major hardware and software problems. The ideal candidate will have excellent desktop and server troubleshooting skills, as well as hands-on experience with Windows Server, MS Exchange/365, Active Directory, LAN/WAN, MDM, and Microsoft Office Suite.

Key Responsibilities
  • Technical Support: Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
  • Systems Maintenance: Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
  • Mobile Device Support: Troubleshoot mobile devices (setup, email, and security tokens).
  • Ticket Management: Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
  • Communication: Interact with clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
  • Experience: 4-7 years of related IT experience in an enterprise or server-based environment, with 3+ years of recent systems maintenance and end-user technical support experience.
  • Skills: Excellent desktop and server troubleshooting skills, hands-on experience with Windows Server, MS Exchange/365, Active Directory, LAN/WAN, MDM, and Microsoft Office Suite, knowledge of VMware, Citrix, MDM, Disaster Recovery, Cisco, SAN, and Cyber Security.
  • Communication: Impeccable verbal/written communication, high-level of professionalism, and sound judgment.
Compensation

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience.

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