Neighbourhood Housing Officer
5 days ago
Job Summary:
This role provides a frontline trusted service to our residents as they move in and out of their homes, coping with changes in their personal circumstances or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people's lives and identifying predictable demand, the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working, ensuring we deliver the best outcomes for our residents.
Key Responsibilities:
- Understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods;
- Act as a lead contact for Tenant and Resident Association in the neighbourhood;
- Ability to listen and understand resident demands;
- Ability to build capabilities and encourage tenants to reach their own solutions;
- Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery;
- Ability to understand patterns of resident demands and provide a flexible approach according to individual needs;
Additional Information:
The successful candidate will have the opportunity to work with a dynamic team at CRA GROUP LIMITED, providing a high level of service to our residents and contributing to the delivery of our business objectives.
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