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Application Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

**Job Overview**

We are seeking a highly skilled Application Support Specialist to join our team at Alexander Lyons Solutions. As a key member of our IT department, you will play a critical role in providing exceptional customer support and ensuring the smooth operation of our applications.

Key Responsibilities:

  • Provide second-line application support to our customers, troubleshooting and resolving complex technical issues.
  • Triage and prioritize incoming support requests, ensuring timely and effective resolution.
  • Develop and maintain strong relationships with customers, providing proactive support and guidance to enhance their experience.
  • Collaborate with the wider IT team to identify and resolve persistent issues, ensuring seamless application performance.
  • Document and share knowledge with the team to improve company-wide expertise and efficiency.

Requirements:

  • Proven experience in a service desk or help desk environment, with a strong background in technical support.
  • Passionate about technology and committed to staying up-to-date with industry trends and developments.
  • Excellent customer service skills, with the ability to listen, empathize, and provide tailored solutions.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.