Customer Service Representative

1 week ago


Taunton, United Kingdom Siamo Recruitment Full time
Customer Service Advisor

At Siamo Recruitment, we're looking for a skilled Customer Service Advisor to join our team. As a key contact for customers, you'll be responsible for providing exceptional support and ensuring a seamless experience from start to finish.

Key Responsibilities:
  • Manage customer inquiries via email and phone, responding in a timely and professional manner.
  • Proactively manage tickets on the Freshdesk platform, working with internal departments to resolve issues and drive conclusion.
  • Process orders and input data into QuickBooks software.
  • Manage customer data in Orderwise, ensuring accuracy and alignment with Fresh sales CRM.
  • Perform day-to-day office tasks and collaborate with hauliers to resolve delivery issues.
Requirements:
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in using Freshdesk, QuickBooks, and Orderwise software.

We're looking for a motivated and customer-focused individual who can thrive in a dynamic environment. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.



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