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Deputy General Manager

1 month ago


Birmingham, Birmingham, United Kingdom Leonardo Royal Hotel Birmingham Full time

As a Deputy General Manager at Leonardo Royal Hotel Birmingham, you will be responsible for leading the hotel's operations and ensuring that every guest has an exceptional experience. Your key responsibilities will include setting guest satisfaction targets, leading from the front, and mentoring team members in their career development.

Key Responsibilities:

  • Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys
  • Lead from the front and get stuck in – you're the face of the hotel operation
  • Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career

Why this role is perfect for you:

This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong leadership style. You will have the opportunity to work with a talented team and contribute to the success of the hotel. In return, you can expect a competitive salary, annual bonus scheme, and opportunities for career development and progression.

About us:

Leonardo Royal Hotel Birmingham is a leading hotel group with over 270 hotels across the UK and Europe. We are committed to providing our guests with an exceptional experience and our team members with a supportive and inclusive work environment. We offer a range of benefits, including enhanced pension plan, meals on duty, and access to the Company Pension Scheme, Life Assurance and Wellbeing Support.