Deputy Manager

1 month ago


Birmingham, Birmingham, United Kingdom Tenpin Full time
About the Role

We are seeking a dynamic and experienced Deputy Manager to join our team at Tenpin. As a key member of our management team, you will be responsible for creating a fun and engaging environment for our customers and team members.

As a Deputy Manager, you will support the General Manager in driving sales and profits, managing daily operations, and leading the team by example. You will also be responsible for deputizing for the General Manager and ensuring compliance with policies and procedures.

Key Responsibilities
  • Manage daily operations of the center, ensuring a high level of customer satisfaction and team engagement.
  • Create a customer-focused culture, driving sales and profits through effective leadership and team development.
  • Lead the team by example, promoting effective collaboration and communication.
  • Deputize for the General Manager, supporting in achieving targets and KPIs.
  • Ensure compliance with policies and procedures, maintaining a safe and healthy work environment.
Requirements
  • Minimum 1 year of management experience in leisure, hospitality, or retail.
  • Passionate about exceptional customer service and creating a fun environment.
  • Experience in leading and developing large teams, with a proven track record of success.
  • Determined, enthusiastic, and patient, with a strong work ethic.
  • Ambitious and eager to progress, with a desire to take on new challenges.
What We Offer
  • Industry-leading bonus scheme, recognizing and rewarding outstanding performance.
  • 33 days holiday (including Bank Holidays), providing a healthy work-life balance.
  • Enhanced Maternity, Paternity, and Adoption leave, supporting our team members' personal and family needs.
  • Tenpin Treats, offering retailer discounts, Smart Tech, and Best Doctors, enhancing our team members' quality of life.
  • Free Bowling for family and friends, promoting a fun and social work environment.
  • Free Food (when working 6+ hours), providing a convenient and cost-effective meal option.
  • Medicash, offering financial support for medical expenses.
  • Employee Assistance Programme, providing confidential support and guidance.
  • Free Counselling, promoting mental health and well-being.
  • Life Assurance (4x annual salary), providing financial security for our team members' loved ones.
  • Birthday Off, celebrating our team members' special day.
  • Long Service Awards, recognizing and rewarding our team members' dedication and loyalty.
Career Development

At Tenpin, we value great people and offer opportunities for advancement, with many of our managers having started as Team Members. We are committed to supporting our team members' career development, providing training and development opportunities to help them grow and succeed.



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