Finance and Policy Advisor

4 weeks ago


Stanford, Thurrock, United Kingdom Calor Gas Ltd Full time
Contact Centre Advisor

At Calor Gas Ltd, we're seeking a highly skilled Contact Centre Advisor to join our team. As a key member of our customer service team, you'll play a vital role in delivering exceptional service to our customers.

Key Responsibilities:
  • Provide expert advice and support to customers via phone, email, and other channels
  • Administer customer accounts accurately and in a timely manner
  • Address customer complaints promptly and professionally
  • Log and track all interactions in our CRM system for efficient record-keeping
  • Work collaboratively with colleagues to achieve team goals and objectives
What We Offer:
  • Hybrid working arrangement with 3 days on-site and 2 days remote
  • Rotational shift pattern to ensure diversity in your work schedule
  • Saturday shifts: 1 in every 4 weekends, from 9:00 AM to 1:00 PM
  • 25 days annual leave, plus bank holidays
  • Holiday purchase scheme
  • Private medical insurance (single cover)
  • Company pension scheme (salary sacrifice - single matched contributions to 4%)
  • Onsite parking
  • Shopping discounts
  • Staff discounts on gas
About Us:

Calor Gas Ltd is a leading provider of energy solutions, dedicated to making a difference in the lives of our customers. We're passionate about delivering exceptional service and ensuring every customer has the best experience possible.



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