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Shift Supervisor

2 months ago

Edinburgh, Edinburgh, United Kingdom EG Group Full time

Job Summary:

We are seeking a dedicated and experienced Shift Supervisor to join our EG Group team at our Starbucks store in Dreghorn. As a Shift Supervisor, you will be responsible for leading and motivating a team to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Manage the store in the absence of the Manager, ensuring seamless operations and customer satisfaction.
  • Lead and engage the team to promote sales, increase profitability, and maintain a clean and welcoming store environment.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the Manager to achieve business objectives and goals.
  • Monitor and control store expenses, inventory, and labor costs.
  • Provide excellent customer service, resolving customer complaints and concerns in a professional and timely manner.

Requirements:

  • Previous supervisory experience in a retail or hospitality environment.
  • Excellent leadership and communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to work flexible hours, including evenings and weekends.

What We Offer:

  • A competitive hourly rate.
  • A range of benefits, including a quarterly bonus incentive, contracted hours, and free on-shift beverages.
  • Opportunities for career growth and development within the EG Group.
  • A supportive and collaborative team environment.