Senior Service Operations Manager

1 day ago


Liverpool, Liverpool, United Kingdom Bennett and Game Recruitment LTD Full time
Job Overview

Bennett and Game Recruitment LTD is seeking an experienced Senior Service Operations Manager to join their team. This role will be responsible for managing a team of mobile engineers, ensuring client satisfaction, and maintaining relationships with clients across various sectors.

The ideal candidate will have a proven track record in service management, technical mastery, leadership, and client relationship building. They should be commercially astute, able to control profit and loss, and have a drive for continuous professional development.

This is a fantastic opportunity for a skilled HVAC Technical Services Director or Commercial HVAC Management Lead looking to take on new challenges and responsibilities within a dynamic company.

Key Responsibilities:

  • Manage a team of mobile engineers to ensure efficient service delivery and high-quality workmanship.
  • Maintain strong relationships with clients across commercial sectors, including restaurants, hotels, leisure centers, healthcare, industrial, and education settings.
  • Control profit and loss, budget, and cost control while driving continuous improvement.
  • Oversee the day-to-day operations of the service and maintenance contract, ensuring client satisfaction and contract extensions.

Benefits:

  • Basic Salary £55,000-£60,000 dependent on experience.
  • Car allowance circa £5k per annum.
  • Annual bonus targeted on net profit, service, compliance, and engineer development.
  • Employee-owned trust profit sharing scheme, increasing with time served.
  • Pension.
Requirements

To be successful in this role, you should have:

  • Proven service management or operations management experience leading and planning work for a team of engineers.
  • HVAC technical background with knowledge of heating, cooling, wet systems, and plant rooms.
  • Confident leading technical conversations with clients discussing systems, service, and maintenance works, schedules, and remedial works.
  • Proven client-facing/customer service skills with experience of service and maintenance contract framework and negotiations.
Location

This position is based in Chichester, West Sussex, with opportunities for career progression and growth within Bennett and Game Recruitment LTD.



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