Senior Operations Manager

10 hours ago


Liverpool, Liverpool, United Kingdom SmartRental Full time
Job Summary:
We are seeking a highly skilled Senior Operations Manager to oversee the daily operations of our Front Office, Housekeeping, Guest Services, Food and Beverage, and Maintenance departments at SmartRental. The ideal candidate will have a minimum of 2 years of experience in a Rooms Division management role with a hotel, aparthotel, or similar hospitality environment.

About You:
A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Fluency in English is required, and other languages are valued. The salary range for this position is approximately $55,000 - $65,000 per year, depending on qualifications and experience.

Duties and Responsibilities:
Ensure smooth check-in, check-out, and billing processes. Manage scheduling, staffing, and workflow to maintain productivity and service levels. Coordinate with Maintenance to ensure guest apartments and common areas meet safety and cleanliness standards. Handle guest complaints and resolve issues promptly to maintain high levels of guest satisfaction. Monitor guest feedback and implement improvements based on feedback. Develop and implement strategies to enhance the guest experience. Conduct regular performance evaluations and provide ongoing coaching to team members.

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